Privacy Policy | 3D City Reliefs

1. Introduction

3D City Reliefs SRL ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy complies with the General Data Protection Regulation (GDPR) and Romanian data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

3D City Reliefs SRL

CUI: RO12345678

Registration: J40/1234/2024

Address: Str. Exemplu Nr. 123, București, România

Email: hello@cityreliefs.com

Phone: +40-123-456-789

3. Information We Collect

3.1 Personal Information

We collect information that you provide directly to us, including:

Name and contact information (email address, phone number, shipping address)
Billing information and payment details (processed securely through Snipcart)
Order history and purchase information
Communication preferences
Any other information you choose to provide

3.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address and browser type
Device information and operating system
Pages visited and time spent on pages
Referring website addresses
Cookie data (see our Cookie Policy for details)

4. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including payment processing and shipping
Customer Service: To respond to your inquiries and provide customer support
Communication: To send you order confirmations, shipping updates, and important notices
Marketing: To send promotional emails about new products and special offers (with your consent)
Website Improvement: To analyze website usage and improve our services
Legal Compliance: To comply with legal obligations and protect our rights

5. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our contract with you (order processing and delivery)
Consent: Where you have given explicit consent (marketing communications, optional cookies)
Legitimate Interests: For website analytics and fraud prevention
Legal Obligation: To comply with tax, accounting, and other legal requirements

6. Data Sharing and Disclosure

We may share your information with:

Service Providers: Snipcart (payment processing), shipping carriers, email service providers
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal data to third parties.

7. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for 10 years to comply with Romanian tax and accounting regulations. Marketing data is retained until you withdraw consent.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restriction: Limit how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, contact us at hello@cityreliefs.com

10. Cookies

We use cookies and similar tracking technologies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

11. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: